Terms of service
Overview
This website is operated by Orlena. Throughout the site, the terms “we,” “us,” and “our” refer to Orlena.
Orlena provides a structured platform offering skincare products, protocol-based systems, wellness support, and related services (collectively, the “Service”), conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By accessing or using our website and/or purchasing from us, you agree to be bound by these Terms of Service (“Terms”), including all additional policies referenced herein.
If you do not agree to these Terms, you may not access or use the Service.
SECTION 1 — ELIGIBILITY & USE
By using this site, you confirm that you are at least the age of majority in your jurisdiction.
You agree not to use the Service for any unlawful, unauthorized, or improper purpose, including violation of applicable laws or misuse of products.
Any breach of these Terms may result in immediate termination of access.
SECTION 2 — GENERAL CONDITIONS
We reserve the right to refuse service to anyone at any time for any reason.
You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without express written permission.
Content transmitted through the Service (excluding payment data) may be transferred over networks. Payment information is always encrypted.
SECTION 3 — INFORMATION ACCURACY
All information provided on this site is for general informational purposes only.
We do not guarantee that all content is accurate, complete, or current, and it should not be relied upon as the sole basis for decision-making.
SECTION 4 — MODIFICATIONS
We reserve the right to modify, update, or discontinue any aspect of the Service at any time without notice.
Prices, offerings, and availability are subject to change.
SECTION 5 — PRODUCTS, PROTOCOLS & SERVICES
Products may be offered individually or as part of structured protocols.
Protocols are standardized frameworks designed around common skin patterns and are not personalized to individual medical conditions.
Protocols do not constitute medical advice, diagnosis, or treatment and are not a substitute for professional medical care.
We reserve the right to:
- Limit product quantities
- Restrict sales by region or user
- Modify or discontinue products or protocols at any time
We do not guarantee that outcomes from products or protocols will meet individual expectations.
Results vary based on individual factors including skin condition, health status, consistency, and external variables.
SECTION 6 — ORDERS & ACCOUNT INFORMATION
We reserve the right to refuse, cancel, or limit any order at our discretion.
Orders suspected of fraud, misuse, or unauthorized resale may be canceled.
You agree to provide accurate billing and account information.
SECTION 7 — THIRD-PARTY TOOLS & SERVICES
We may provide access to third-party tools or services, including payment processors, platforms, or future clinical integrations.
These are provided “as is” without warranties.
Use is at your own risk.
SECTION 8 — USER CONTENT
Any feedback, suggestions, or submissions may be used by Orlena without restriction or compensation.
SECTION 9 — PERSONAL INFORMATION
Your submission of personal data is governed by our Privacy Policy.
SECTION 10 — PROHIBITED USES
You may not use the site:
- For unlawful purposes
- To violate intellectual property rights
- To distribute harmful code
- To scrape or misuse data
- To interfere with platform security
Violations may result in termination.
SECTION 11 — DISCLAIMER OF WARRANTIES
All products, protocols, and services are provided “as is” and “as available.”
We do not guarantee uninterrupted, secure, or error-free service.
SECTION 12 — LIMITATION OF LIABILITY
To the fullest extent permitted by law, Orlena shall not be liable for any damages arising from:
- Use or misuse of products
- Use of protocols
- Reliance on site content
- Delays, interruptions, or errors in Service
SECTION 13 — NOT MEDICAL ADVICE
Orlena does not provide medical advice.
All content, including protocols, product descriptions, and communications, is for informational and educational purposes only.
Nothing on this site constitutes:
- Medical diagnosis
- Treatment
- Prescription
- Clinical care
Use of this website or Service does not establish a provider–patient, clinician–patient, or medical relationship between you and Orlena.
You should consult a licensed healthcare provider before beginning any skincare or wellness regimen.
SECTION 14 — FDA DISCLOSURE
Statements regarding products have not been evaluated by the Food and Drug Administration.
Products are not intended to diagnose, treat, cure, or prevent any disease.
Any internal wellness or supplement-related content is general in nature and not medical or nutritional advice.
SECTION 15 — PROFESSIONAL-GRADE PRODUCT DISCLAIMER
Certain products may require prior experience or advanced understanding of skincare application.
By purchasing, you confirm that you:
- Are at least 18 years old
- Understand proper product use
- Will follow all instructions provided
- Accept full responsibility for application
Improper use may result in irritation or adverse effects.
Orlena disclaims liability for misuse or improper application.
SECTION 16 — ASSUMPTION OF RISK
Use of skincare products and tools involves inherent risk, including irritation, sensitivity, or adverse reactions.
You choose to use products and protocols at your own discretion and risk.
Discontinue use immediately if adverse reactions occur.
SECTION 17 — FUTURE CLINICAL SERVICES
Orlena may introduce clinical, telehealth, diagnostic, or lab-based services in the future.
Such services, if offered, will be subject to additional terms, regulatory requirements, and licensed provider oversight.
SECTION 18 — DISPUTE RESOLUTION & ARBITRATION (TEXAS)
Any dispute shall first be addressed informally by contacting:
If unresolved, disputes will be settled through binding arbitration in the State of Texas.
- Arbitration is conducted on an individual basis only
- Class actions are not permitted
- You waive the right to a jury trial
This agreement to arbitrate survives termination of your use of the Service.
SECTION 19 — GOVERNING LAW (TEXAS)
These Terms are governed by the laws of the State of Texas.
SECTION 20 — SEVERABILITY
If any provision is deemed unenforceable, the remainder remains in effect.
SECTION 21 — TERMINATION
We may terminate access to the Service at any time for violations of these Terms.
SECTION 22 — ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and Orlena.
SECTION 23 — CONTACT
Questions may be directed to:
